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SHIPPING POLICY
KRONSTEIN TIMEPIECES
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GENERAL INFORMATION
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At Kronstein Timepieces, we place great importance on transparent shipping costs and clear delivery timelines.

Our shipping policy complies with applicable European Union e-commerce regulations, ensuring that all fees and conditions are clearly communicated before an order is completed.

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ORDER PROCESSING TIME
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Orders are prepared and processed within 3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

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SHIPPING METHODS AND ESTIMATED DELIVERY TIMES
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We ship our orders through reliable logistics partners such as DHL, DPD, GLS, UPS, and other trusted European carriers.

Estimated delivery times are displayed at checkout before the order is finalized.

European Union:
5–10 business days

Outside the European Union:
7–14 business days

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SHIPPING FEES
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Shipping costs are calculated automatically during checkout based on the shipment’s weight, size, and destination.

All displayed shipping fees include applicable Value Added Tax (VAT), where required by law.

For deliveries outside the European Union, additional customs duties, import taxes, or fees may be applied by local authorities.

These costs are the sole responsibility of the recipient.

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TRANSFER OF RISK AND RESPONSIBILITY
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In accordance with applicable European consumer protection regulations, the risk of loss or damage to the goods passes to the customer only once the order has been successfully delivered.

Until delivery takes place, responsibility remains with Kronstein Timepieces or the designated shipping provider.

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SHIPMENT TRACKING
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All orders are shipped with a tracking number.

Once your order has been dispatched, tracking information will be sent to you by email.

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DELAYS AND FORCE MAJEURE
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Delivery delays may occur due to circumstances beyond our control, including but not limited to strikes, extreme weather conditions, customs inspections, transportation disruptions, or other force majeure events.

In such cases, we will inform you of the shipment status whenever possible.

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INCORRECT OR INCOMPLETE ADDRESS DETAILS
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Customers are responsible for providing accurate and complete shipping information.

If an order is returned due to incorrect or incomplete address details, any additional reshipping costs may be charged to the customer.

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LEGAL NOTICE
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All shipping costs and delivery conditions are clearly presented before the purchase contract is concluded.

For shipments outside the European Union, additional local duties and taxes may apply.

These charges cannot be calculated at checkout and must be paid by the recipient.

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QUESTIONS?
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If you have any questions regarding shipping or delivery, please contact us at:

support@kronstelntimepieces.com