Widerrufsrecht

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RIGHT OF WITHDRAWAL
KRONSTEIN TIMEPIECES
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RIGHT OF WITHDRAWAL
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You have the right to withdraw from this contract within 14 days without providing any reason.

At Kronstein Timepieces, we voluntarily extend this statutory withdrawal period to 30 days from the date you receive your order.

To exercise your right of withdrawal, you must inform us of your decision through a clear statement, for example by email, sent to:

support@kronstelntimepieces.com

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CONDITIONS FOR RETURNS
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Returned items must be in their original condition, meaning they must be unworn, unused, undamaged, and returned with all original packaging, accessories, warranty cards, manuals, tags, and protective materials included.

A valid proof of purchase, such as an order number or receipt, is required for all returns.

In accordance with applicable European consumer protection regulations, the right of withdrawal does not apply to:

• Products made according to customer specifications or clearly personalized items

• Engraved or customized watches

• Sealed products that are not suitable for return for hygiene or security reasons once opened

• Perishable goods

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RETURN SHIPPING COSTS
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The customer bears the direct cost of return shipping unless the item is defective, damaged, or incorrectly delivered.

We strongly recommend using a trackable and insured shipping service, as Kronstein Timepieces cannot be held responsible for lost or damaged return shipments.

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RETURN PROCESS
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Please contact support@kronstelntimepieces.com and include your order number along with your return request.

You will receive detailed instructions regarding the return procedure.

Once the returned item has been received and inspected, you will be informed about the status of your refund.

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REFUNDS
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Refunds will be processed within 14 days from the date we receive your withdrawal request.

We reserve the right to withhold the refund until the returned goods have been received or until proof of return shipment has been provided, whichever occurs first.

Refunds will be issued using the same payment method used for the original transaction, unless expressly agreed otherwise.

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EXCHANGES
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The fastest way to receive a different item is to return the original product and place a new order.

In certain cases, we may offer exchanges depending on product availability. Please contact our customer service team for assistance.

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ORDER CANCELLATIONS
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Even if an order has already been processed or shipped, the statutory 14-day right of withdrawal remains valid, in addition to our voluntarily extended 30-day return policy.

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DAMAGED OR INCORRECT ITEMS
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If you receive a defective, damaged, or incorrect item, please contact us immediately.

In such cases, Kronstein Timepieces will cover the return shipping costs and offer either a replacement or a full refund.

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SUSTAINABILITY
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Whenever possible, returned items that remain in good condition are responsibly inspected and repurposed to reduce environmental impact.